Our core jewellery collection is made from 925 sterling silver unless a different material is clearly stated on the product page. Stones, plating and additional finishes are listed within the individual product details.

925 sterling silver contains 92.5% pure silver, combined with a small amount of another metal to improve strength and durability. It is the recognised standard used for sterling silver jewellery.

Sterling silver can naturally darken over time when exposed to air, moisture, perfume, skincare and household chemicals. This is normal and does not mean the jewellery is damaged.

Gentle cleaning and dry storage will help maintain its finish.

Many people find sterling silver comfortable to wear, but skin sensitivities vary. Check the material information on the product page before ordering if you have a known metal allergy.

Use the sizing information shown on the product page before ordering. Some rings are adjustable, while others are available in fixed sizes.

Adjustable rings provide more flexibility than fixed-size rings, but they do not have an unlimited size range. Check the sizing details on the product page and adjust the band slowly, only as much as needed.

Products described as a ring duo, matching ring set or pair include both rings unless the product page clearly states otherwise. The exact set contents are listed in the product description.

Eligible jewellery orders arrive in complimentary Sworn London packaging. The exact box or presentation included may depend on the product and the size of the order.

The Golden Snitch Gift Set uses its own dedicated presentation packaging and is not packed in the standard jewellery box.

Yes. Eligible pieces are packaged to feel considered and presentable on arrival, so separate basic gift packaging should not be necessary.

We do not include a printed price invoice inside standard parcels. Order confirmation and payment information are sent digitally to the purchaser.

Orders are quality checked and normally dispatched within 1 to 2 business days. Processing may take slightly longer during exceptionally busy periods.

After dispatch, tracked UK delivery normally takes approximately 3 to 5 business days. Delivery estimates are not guarantees and may be affected by carrier delays, public holidays or unusually high demand.

Yes. Tracking information is sent to the email address used at checkout once the order has been dispatched. It may take a short time for the carrier page to show its first update.

We currently focus on UK delivery. Available destinations and shipping charges are shown at checkout.

Contact us as soon as possible after ordering. We will try to help, but changes and cancellations cannot be guaranteed once processing or dispatch has begun.

Tracking can pause while a parcel moves between carrier locations. If the estimated delivery window has passed without a meaningful update, contact us with your order number so the shipment can be reviewed.

Eligible items may be returned within 30 days of delivery, provided they are unworn, unused and returned in their original condition and packaging. Full conditions are available in our Returns Policy.

Pierced earrings may be excluded from standard returns for hygiene reasons unless they are faulty. Check the Returns Policy before sending an item back.

Email us with your order number and clear photographs of the item and packaging. We will review the issue and provide the appropriate next step.

We recommend removing jewellery before showering, swimming or entering the sea. Water, chlorine, salt, soaps and cosmetic products can accelerate tarnishing and affect plated finishes or stones.

Avoid direct contact with perfume, creams, hairspray and cleaning products. Store pieces separately in a cool, dry place and clean sterling silver gently with a soft polishing cloth.

Adjust the ring slowly and gently. Repeatedly bending the band open and closed can weaken the metal over time. Once you find a comfortable fit, avoid unnecessary readjustment.